Communication Skills Pocket Cards

A great reference tool

We developed the communication skills pocket cards for medical students, residents, faculty and clinicians to use as a portable communication skills resource.

If you’ve attended one of our workshops or courses and need a quick refresher, our cards are a great way to get you back on track. If you’ve never attended any our sessions you can use them to get familiar with the concepts that we promote.

Our cards are printed conveniently to fit in your pocket or can be downloaded for use on your smart phone from the list below:

The Medical Interview – Calgary Cambridge Guide [PDF - 76 kB]

Identifies foundational “how to” interviewing skills that can be applied to all patient-doctor interactions.

The Medical History – Content [PDF - 97 kB]

Includes the basic content and organization of the medical history as well as functional inquiry questions which are asked in non-medical language.

Explanation And Planning in the Medical Interview – Calgary Cambridge Guide [PDF - 86 kB]

Affirms the physician’s role as a teacher/giver of information who partners with the patient and engages in shared decision-making and planning.

The Angry Patient [PDF - 84 kB]

Identifies an approach that will help physicians manage and de-escalate anger in patients to enable them to engage in dialogue and mutual problem-solving.

Breaking Bad News [PDF - 78 kB]

Identifies an approach to giving bad news that includes the kind of information physicians can elicit from patients that will then allow them to more effectively meet the patient’s needs and preference for information in a supportive empathetic manner.

Disclosing Adverse Events [PDF - 97 kB]

Describes a framework that can be used to guide conversations where there is disclosure of an adverse event. The framework is patient-centred and includes information on apology.

Giving Effective Feedback to Learners & Colleagues [PDF - 82 kB]

Identifies strategies that can maximize the effectiveness of our teaching and learning.

Problem Solving Communication Challenges Using Agenda-Led Outcome-Based Analysis  [PDF - 117 kB]

Outlines a step-by-step "how to" approach to facilitating small group learning of communication skills using chalenging interactions as the basis for skills practice, problem solving and skills development.